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What are emergency repairs?
Summary
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Information relating to emergeny repairs and What Council House emergency repairs are.
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You can contact us during office hours (9am - 5pm) Monday to Friday on
01473 825757 or after 5pm and weekends on 0845 601 3390.
Please note that all calls after 5pm will be monitored and recorded.
Drainage
- Blocked or leaking foul drain, soil stack.
- Blocked toilet (where there is only one in the property).
- Missing or dangerous manhole covers.
Heating
- Total loss of room or water heating (between 1st November and 30th April).
Water
- Total loss of water supply.
- Leaking water or heating pipes, tank or cistern that cannot be controlled.
- Toilet not flushing (where there is only one in the property).
Structures
- Roof leak whether temporary or permanent (only if weather permits safe working).
- Make safe dangerous structures (e.g. leaning walls, hanging guttering).
Power
- Total loss of electric power.
- Unsafe/overheating electrical fittings.
- In flats, complete failure of communal lighting to entrance halls, landing and staircase (not replacement of single light bulb or tube).
Security
- External windows, doors or locks that cannot be secured.
- Boarding up or reglazing to prevent unauthorised access.
- Gaining access due to loss of keys (this may be rechargeable to the tenant).
How can I report a non-urgent repair? See Reporting Repairs web page.
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Last updated on: 08 June 2009 | Date of next review: 08 June 2010
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