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Contact the Money Matters team using the online enquiry form.
Your entitlement to Housing Benefit/Council Tax Benefit will be based on the information you gave us on your most recent application form.
During the period of your claim these details may change and affect the amount of benefit you are entitled to.
To inform us of a change in your circumstances you can complete the online Change of Circumstances form but you will need to print off and sign the signature page and provide evidence in support of the change. Alternatively, you can write to the Benefits Team telling us about the change and provide evidence in support of the change at the same time.
This list below shows examples of the type of changes the Council will need to know about (in writing):
Income
- An increase or decrease in your wages
- An increase or decrease in your private pension
- If you start or stop receiving Income Support/ Job Seekers Allowance / Employment & Support Allowance or Pension Credit
- Any changes in capital
- Any changes in Working Tax Credit / Child Tax Credit
- If you or your partner are admitted to hospital
- Any change from one benefit to another
- Accommodation details
- An increase or decrease in your rent
- If you change accommodation
Household details
- If someone comes to live with you
- If someone living with you leaves (including lodgers and sub-tenants)
- Changes of Circumstances must be notified in writing to the Local Authority within one calendar month of the date the change occurred or you may lose benefit.
If you fail to inform the council of a change in circumstances which subsequently results in a reduction of benefit, you will be asked to pay back benefit. This also applies to landlords where payments are made direct. More information about Overpayments.
If you would like to work out what effect this change will have on your Housing / Council Tax Benefit please complete the Benefit Calculator for an estimate of your revised entitlement.
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